How to clear Teams cache

If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

Completely close Microsoft Teams AND Outlook before starting.

1. Open the Run dialog box by pressing the Windows logo key + R.
2. In the Run dialog box, enter the following path, and then select OK: %appdata%\Microsoft
3. Find the folder named Teams, then right-click on the folder and select Delete
4. Relaunch Microsoft Teams

⚠️ Restarting Teams after you clear the cache might take longer than usual because the Teams cache files have to be rebuilt.

You can also reset the app using the following steps:

1. Type settings in the search box, and then select the Settings app from the results.
2. Select Apps → Installed apps, and then type Microsoft Teams in the search box.
3. Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
4. In the Reset section, select Reset.
5. Restart Teams.